Return Policy

A Legal Disclaimer

This disclaimer outlines the terms and conditions governing our cancellation and refund policies. By making a purchase, you acknowledge and agree to these terms. We reserve the right to modify these policies at any time, and it is your responsibility to review them periodically. Our policies comply with local consumer protection laws, but specific conditions may apply based on the nature of the products purchased.

Refund Policy - The Basics

Our refund policy is designed to ensure transparency and clarity for our customers. All sales are final, and items are non-refundable due to hygiene and safety reasons, particularly for personal care products and jewelry. Customers may cancel their orders within 24 hours of placing them by submitting a written request to +852 9319 6791. After this window, cancellations and refunds will not be accepted.

What to Include in the Refund Policy

Generally speaking, a refund policy for our store addresses the following key issues: Customers have 14 days from the date of purchase to request a refund. Refunds will be issued in full for defective items or incorrect orders, while partial refunds may apply under specific circumstances. It is important to note that while we strive for quality, items may not be 100% perfect; therefore, minor defects are considered acceptable and will not qualify for a refund. To initiate a refund, customers must provide proof of purchase along with a written notice to +852 9319 6791, detailing the reason for the request. Additionally, cancellations can be made within 24 hours of placing an order, following the same communication method. While we do not offer refunds for personal care products or jewelry due to hygiene reasons, exchanges may be available for unopened items.